Draft. This page describes how Sewpress really works today, but it hasn't had a lawyer's review yet. Questions: write to us at the address at the bottom.

Refunds

Short version: if Sewpress lets you down, you don't pay for it.

Failed builds: automatic

If a build fails on our side, or a file doesn't pass our own scale check, the credit (or the month's included build) comes back to you straight away. You don't need to ask; your credit history shows it.

Release credits

• Unused credits: a full refund within 14 days of buying them.
• Used credits: if the files are wrong because of us, tell us and we'll fix them or refund the credit.

Studio

• Cancel any time in Billing; you keep Studio until the end of the period you paid for.
• Changed your mind within 14 days of first subscribing and haven't built anything with it? Full refund.
• Otherwise we don't refund part of a month or year.

Concierge releases

The $49 done-for-you release is refunded in full if you don't like the files.

How to ask

Email hello@sewpress.com from your account's address. We reply within two working days, and refunds go back to the card you paid with (your bank may take 5–10 days to show it).

Last updated 31 October 2026.